Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist (US - Remote).

Key Responsibilities

• Provide rapid response and technical support to customers during high-stakes events
• Investigate and troubleshoot complex issues, collaborating with Engineering as needed
• Manage multiple real-time customer interactions while maintaining high satisfaction levels

Required Qualifications

• Strong analytical and logical troubleshooting skills
• Ability to multitask effectively in a fast-paced environment
• Technical curiosity and eagerness to learn platform mechanics
• Empathetic and clear communication skills
• Experience in cross-team collaboration to resolve customer issues