Technical Support Specialist

Job Summary

A company is looking for a Front-Line Technical Support professional for their field marketing platform.

Key Responsibilities

• Handle inbound support requests via email, Slack, and scheduled calls
• Provide proactive training for heavy users on new features
• Support troubleshooting for iOS, Android, and web applications, including AI-powered analytics

Required Qualifications

• Experience using LLMs (ChatGPT, Claude, or similar) in work or personal projects
• Understanding of AI agents and user interactions with them
• Comfort with troubleshooting across web, iOS, and Android platforms
• Experience in training users on new functionalities
• General aversion to unforced errors