Technical Support Specialist

Job Summary

A company is looking for a Tech Service Desk (After Hours) professional.

Key Responsibilities

• Answers moderately complex questions and resolves service requests related to hardware, software, and network administration
• Escalates complex problems to resolver teams or vendors as necessary
• Supports L1 agents with day-to-day queries regarding client incidents and requests

Required Qualifications and Education

• High School Diploma or GED required
• Technical certification or Associate Degree may be required
• 1-2 years of experience in a related area
• Working knowledge of data and voice network concepts
• Proficiency in English and local languages of supported countries