Technical Support Specialist

Location: Remote

Compensation: Hourly

Reviewed: Wed, Dec 17, 2025

This job expires in: 24 days

Job Category: Information Technology

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Education Level: Some College

Job Summary

A company is looking for a Support Specialist - Tier 1 (Remote).

Key Responsibilities

Respond to inbound and outbound calls providing technical support and consulting on workflow inquiries
Document inquiries and resolutions in CRM systems and follow up as needed
Maintain technical proficiency and meet department performance metrics

Required Qualifications

High School Diploma or Equivalent
1 year of customer service experience
1 year of experience with customer relationship management or similar software systems
2 years of experience with Microsoft Operating Systems and Platforms
Technical certifications and an Associate's Degree are preferred

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