Technical Support Specialist

Job Summary

A company is looking for an Application and Technical Support Specialist.

Key Responsibilities

• Troubleshoot and resolve moderately complex technical issues and conduct detailed analysis to identify root causes
• Prioritize and manage cases according to SOP guidelines, maintaining workflow efficiency
• Develop and implement solutions to prevent recurring issues and deliver training sessions for customers

Required Qualifications

• 2+ years of product experience with healthcare products in technical support or consultancy
• Exposure to AI platforms for content creation or workflow automation
• Experience in technical issue resolution and escalation procedures
• Familiarity with financial applications, preferably Axiom or similar tools
• Proficient knowledge of Microsoft technologies (Office 365)