Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist (Mon-Fri 10am-6:30pm ET).

Key Responsibilities

• Manage customer support tickets for tier 1 and tier 2 technical issues, ensuring timely resolution and customer satisfaction
• Serve as the first point of contact for customer sites, providing prompt response and resolution
• Leverage internal monitoring tools to efficiently diagnose and resolve hardware, software, and network-related issues for customers

Required Qualifications

• Associate's or Bachelor's in Robotics, IT, Computer Science or related field
• 2+ years of experience in a Technical Help Desk or Technical Customer Support role
• Extensive experience with ticketing systems and remote supporting tools
• Expertise in troubleshooting across hardware, software, and network environments
• Ability to manage multiple priorities and adapt to a fast-paced environment