Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist (L2).

Key Responsibilities

• Troubleshoot and resolve advanced technical issues related to operating systems and enterprise applications
• Administer and troubleshoot Active Directory, Group Policy, and network connectivity issues
• Monitor customer support inboxes and collaborate with internal teams to enhance service quality

Required Qualifications

• 3-4 years of experience in a technical support or helpdesk environment
• Strong knowledge of Windows and macOS operating systems
• Proficiency with Microsoft 365 and related applications
• Experience with Active Directory and basic networking concepts
• Solid understanding of IT security best practices