Technical Support Specialist

Location: Remote

Compensation: To Be Discussed

Reviewed: Tue, Dec 30, 2025

This job expires in: 30 days

Job Category: Customer Service

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for a Technical Support Agent to provide assistance and support for technical issues.

Key Responsibilities

Collaborate with business units and technical teams to clarify requests and track task progress
Monitor system performance using Grafana and conduct root cause analysis with OpenSearch/Elastic Search
Manage support tickets in JSM/Jira, ensuring timely updates and resolutions

Required Qualifications

Solid knowledge and experience with OpenSearch/Elastic Search and Grafana
Proficiency in Atlassian Jira for ticket management
Experience with PagerDuty or similar systems
Familiarity with Rancher
Experience in logging, managing, and resolving incidents

COMPLETE JOB DESCRIPTION

The job description is available to subscribers. Subscribe today to get the full benefits of a premium membership with Virtual Vocations. We offer the largest remote database online...

Apply

Company Overview

Company Company Name

Headquarters Headquarters

Founded Founded

Website

The company description is available to subscribers. Subscribe today to get the full benefits of a premium membership with Virtual Vocations. We offer the largest remote database online...