Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist to provide technical customer support primarily through email and video calls.

Key Responsibilities

• Assist customers with troubleshooting complex software issues
• Communicate effectively with customers to explain technical concepts in a non-technical manner
• Collaborate with a diverse team to enhance customer support and share problem-solving strategies

Required Qualifications

• Minimum 2 years of experience in email-based technical support in a SaaS environment
• Extensive experience in troubleshooting complex software issues
• Ability to work between Pacific Standard Time (US) hours of 9am to 6pm
• Fluency in both written and spoken English
• Experience with remote work and self-direction in a virtual environment