Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist to provide remote support for technical issues.

Key Responsibilities

• Troubleshoot product and technical issues
• Manage client-related issues using the CRM tool, Salesforce
• Escalate complex issues to technical and product resources as needed

Required Qualifications

• Experience in technical support or a related field
• Familiarity with CRM tools, specifically Salesforce
• Ability to manage customer and user configurations
• Strong prioritization and planning skills
• Ability to handle customer inquiries with empathy and professionalism