Technical Support Specialist

Job Summary

A company is looking for a Technical Support Instrumentation.

Key Responsibilities

• Provide expert technical troubleshooting solutions to customers via various communication methods
• Communicate customer feedback to relevant teams to improve products and services
• Manage and track customer complaints, ensuring timely resolution and accurate documentation

Required Qualifications

• Minimum 2-year AA degree in Engineering field or equivalent experience
• Over 3 years of technical involvement in field service or engineering with analytical instrumentation
• Experience handling Customer Relationship Management systems
• B.A. or B.S degree in an Engineering field preferred
• Over 5 years of hands-on experience in field service, engineering, or product management preferred