Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist (English Based in Portugal).

Key Responsibilities

• Provide chat and email support to merchants during onboarding and maintenance
• Complete onboarding tasks involving front-end development on Shopify storefronts
• Collaborate with team members and contribute to internal technical documentation

Required Qualifications

• 3+ years of experience in a customer-facing support role with technical specialization
• Experience writing code using front-end technologies such as HTML, CSS, and JavaScript
• Familiarity with Shopify or similar e-commerce platforms
• Experience with SaaS and CRM tools like Hubspot
• Demonstrated sense of responsibility and accountability in tasks