Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist to provide support for their North American market.

Key Responsibilities

• Take ownership of customer issues via phone and email, ensuring timely and quality responses
• Research, diagnose, troubleshoot, and identify solutions to customer issues on the platform
• Conduct product walkthroughs and manage customer expectations regarding technical issues

Required Qualifications

• Experience in handling technical support for customers through various channels
• Familiarity with a ticketing system, preferably Zendesk
• Experience working with complex web applications
• Fluency in English
• Flexibility to work in the APAC timezone, starting around 6am Philippine Standard Time