Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist to facilitate positive user experiences and provide technical assistance.

Key Responsibilities

• Serve as the first point of contact for customer inquiries, delivering timely and effective solutions
• Troubleshoot and resolve a wide range of technical issues with accuracy and professionalism
• Provide guidance and best practices to help customers maximize the value of the email marketing software

Required Qualifications

• 1-2 years of experience in customer or technical support roles
• Proven success in customer-facing positions
• Eagerness to learn and openness to constructive feedback
• Team-oriented, collaborative, and solutions-focused mindset
• Experience working effectively within a remote team