Technical Support Specialist

Job Summary

A company is looking for a Technical Customer Experience Specialist to support API customers and enhance technical support experiences.

Key Responsibilities

• Provide expert technical support for API-related inquiries, utilizing product knowledge and technical skills
• Handle customer inquiries professionally through Zendesk, ensuring high satisfaction and fostering positive relationships
• Collaborate cross-functionally to relay customer feedback and contribute to documentation and process improvements

Required Qualifications

• Bachelor's degree in a relevant field preferred
• Minimum of 3 years in a technical support or customer-facing technical role
• Proficiency in SQL and Python, with a working knowledge of REST APIs
• Experience in SaaS or startup environments is a plus
• Ability to investigate and resolve technical issues independently