Technical Support Specialist

Job Summary

A company is looking for a Technical & Aggregation Support Specialist to resolve complex technical issues for clients and internal teams.

Key Responsibilities

• Resolve client, advisor, and internal support inquiries submitted through Zendesk
• Partner with engineering teams and third-party aggregators to identify, escalate, and resolve technical issues
• Analyze trends in client issues and serve as the voice of the customer to drive product improvements

Required Qualifications

• Bachelor's degree and at least 2 years of related experience, or equivalent work experience
• Strong analytical and technical troubleshooting skills
• Experience with Zendesk, JIRA, or similar support tools
• Ability to work cross-functionally with engineering and product teams
• Working knowledge of SQL or similar data tools