Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist to provide customer support for partner integrations.

Key Responsibilities

• Understand and analyze issues to find appropriate solutions
• Conduct integration protocol testing
• Provide second-level customer support and deliver excellent service

Required Qualifications

• Hands-on software development experience with Java, C#, Node.js, or TypeScript
• Familiarity with monitoring tools (e.g., Elastic, Dynatrace, Grafana)
• Working knowledge of XML, JSON, and API protocols (e.g., REST)
• Basic experience with Git and version control workflows
• Understanding of the software development lifecycle (SDLC)