Technical Support Specialist

Job Summary

A company is looking for a SketchUp Technical Support professional.

Key Responsibilities

• Provide timely technical support to customers via various channels, managing approximately 25-30 cases daily
• Troubleshoot and resolve software-related issues and assist with account and subscription inquiries
• Document customer interactions and manage case queues while adhering to service level agreements

Required Qualifications

• Experience in a technical or SaaS-based customer support role
• At least two years of experience providing support through email, chat, and phone
• Proven ability to manage a high-volume workload with accuracy and professionalism
• Experience with CRM or ticketing systems, such as Salesforce
• Bachelor's degree or equivalent experience in customer or technical support