Technical Support Specialist

Job Summary

A company is looking for a Technical Service Specialist to provide multi-channel customer support for a web-based eLearning platform.

Key Responsibilities

• Provide Level 2 customer support through various communication channels for users of the eLearning platform
• Train and coach team members while developing training materials and process documentation
• Conduct quality assurance monitoring and user acceptance testing for system updates

Required Qualifications

• Bachelor's degree preferred
• At least three years of customer service experience in a contact center environment
• Minimum of two years of experience in training others, preferably in a contact center
• Proficient with Microsoft Office Suite and contact center software
• Ability to explain technical issues to both technical and non-technical users