Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist (API/Webhooks Specialist) to assist customers with technical and operational questions.

Key Responsibilities:

• Receive and respond to escalated customer cases regarding technical and functional questions or issues
• Handle complex issues related to various platforms, applications, and integrations, and assist in their resolution
• Collaborate with developers and product management to diagnose and resolve issues, and suggest product enhancements

Qualifications:

• Basic understanding of telephony routing and the OSI model
• Experience with ticket-based enterprise workflow management systems and familiarity with ITIL concepts
• Foundational knowledge of operating systems (Windows, Mac OS, Android, iOS)
• Ability to read and manipulate technical formats including XML, EDI, and CSV
• Familiarity with API knowledge using tools like Postman and Webhooks