Technical Support Specialist

Job Summary

A company is looking for a Tech 2, Internal Technical Support.

Key Responsibilities:

• Work closely with customers to understand and resolve complex provisioning and repair-related issues
• Utilize multiple software systems to ensure accurate and timely completion of customer service orders and repair tickets
• Provide operational support to external vendors and maintain communication with customers during outage events

Required Qualifications:

• High School Diploma or GED
• 2-5 years of relevant work experience
• Previous call center experience is required
• Knowledge of Comcast Business Mobile products and services is preferred
• Ability to work a flexible schedule, including nights and weekends