Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist to provide higher-level technical support to customers across multiple channels.

Key Responsibilities

• Troubleshoot customer concerns through various communication channels and provide appropriate resolutions
• Create and manage customer accounts and service-related cases using Microsoft D365
• Maintain knowledge of technology trends and attend training on new technologies used by the company

Required Qualifications and Education

• High School diploma or equivalent with 2-3 years of relevant technical support experience
• Ability to obtain and maintain state licenses and technical certifications as needed
• Advanced technical skills to understand and explain necessary steps to customers
• Working knowledge of Microsoft Office Programs
• Complete ADC Technician Certification training within 90 days