Technical Support Specialist

Location: Remote

Compensation: To Be Discussed

Reviewed: Tue, Feb 17, 2026

This job expires in: 8 days

Job Category: Customer Service

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for a Technical Support Specialist, Phone Systems.

Key Responsibilities

Manage the phone system implementation process, ensuring successful customer setup
Diagnose and resolve technical issues related to phone systems and VOIP
Create and update technical documentation and collaborate with teams to improve systems

Required Qualifications

Minimum of 2 years of experience in VOIP support
Proficiency in diagnosing and resolving phone and VOIP-related technical issues
Experience in documenting technical fixes and maintaining Standard Operating Procedures
Foundational understanding of basic networking concepts relevant to voice communications
Demonstrated ownership mindset and proactive problem-solving abilities

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