Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist to provide first-line technical support for their SMS & WhatsApp application.

Key Responsibilities

• Provide first-line technical support via various communication channels to ensure client success
• Troubleshoot complex issues and collaborate with senior team members to diagnose and escalate unresolved problems
• Maintain accurate client information in Salesforce and contribute to the internal knowledge base

Required Qualifications

• 2+ years of experience in a software support role with expertise in Salesforce as a power user or administrator
• Proven ability to manage multiple priorities and communicate effectively in a remote work setting
• Strong analytical, troubleshooting, and problem-solving skills
• Ability to prioritize and escalate client issues to appropriate internal teams
• Adaptability to rapidly changing environments and client requirements