Technical Support Specialist

Job Summary

A company is looking for a Tier 1 Technical Support agent.

Key Responsibilities

• Troubleshoot product questions or problems via live chat, email, and phone
• Document incidents in required tracking systems and manage customer issues to resolution
• Collaborate with support and other departments to ensure effective handling of customer issues

Required Qualifications

• Associate degree or equivalent SAAS business experience
• Minimum of 2-4 years' experience in a call center or customer service environment
• Proficient PC skills with knowledge of various software applications for troubleshooting
• Ability to multi-task and adapt to a fast-paced environment
• Willingness to interact with customers in a professional manner