Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist to provide remote technical assistance to clients.

Key Responsibilities

• Provide 24/7 technical escalation coverage for customer incidents and service requests
• Triage, categorize, and prioritize incidents to ensure timely resolution
• Troubleshoot technical issues and escalate complex cases to relevant teams

Required Qualifications

• Full proficiency in Russian and upper intermediate proficiency in English
• Experience in the gambling industry is highly desirable
• Basic programming knowledge and familiarity with API monitoring tools is a plus
• Flexibility to work various shifts, including nights and weekends
• Ability to collaborate effectively with cross-functional teams