Technical Support Specialist

Job Summary

A company is looking for a Support Technician.

Key Responsibilities

• Respond to inbound incident tickets and support calls, troubleshooting and documenting findings
• Execute daily operational support processes, including monitoring alerts and validating system health
• Collaborate with Tier 2 and Tier 3 technicians to resolve complex technical issues and contribute to knowledge management

Required Qualifications

• Strong troubleshooting mindset with the ability to follow structured diagnostic processes
• Basic understanding of networking concepts (IP addressing, switches, connectivity)
• Willingness to learn new technologies and develop within a defined career progression path
• Ability to work collaboratively within a regional and global team environment
• Strong time management skills and ability to prioritize multiple tasks