Technical Support Specialist

Job Summary

A company is looking for a Tier 2 Technical Support Specialist to provide advanced technical support to customers.

Key Responsibilities

• Provide direct technical support to customers via phone, email, and ticketing systems
• Troubleshoot and resolve complex hardware, software, and network issues
• Install and configure systems remotely while maintaining ticket queue performance

Required Qualifications

• Solid understanding of computer hardware and networking fundamentals
• Knowledge of Windows operating systems
• Experience in technical support or help desk environments
• Ability to work independently and as part of a team