Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist (level 2) for night shift.

Key Responsibilities

• Provide initial triage, technical analysis, and advanced troubleshooting for customer issues related to 911 services
• Handle after-hours technical support calls and escalate issues to specialized teams as necessary
• Create and manage support tickets, ensuring thorough documentation and proactive monitoring of system health

Required Qualifications

• Two-year degree in MIS, computer science, or a related field preferred, or equivalent work experience
• Two years of technical customer support experience, preferably in a helpdesk or remote support environment
• Experience with networking concepts and troubleshooting IP-based systems
• Familiarity with telephony systems and basic network infrastructure preferred
• Intermediate proficiency with Microsoft Excel, Word, and Outlook required