Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist to provide high-quality support to customers.

Key Responsibilities

• Own Tier 1 and Tier 2 technical support, ensuring timely resolution of customer issues via various channels
• Build and maintain knowledge base content to enhance self-service capabilities and reduce repeat issues
• Track support metrics and recommend improvements based on data analysis to enhance operational excellence

Required Qualifications

• 3+ years of experience in technical support or a related SaaS role
• Experience troubleshooting software systems, integrations, and data flows
• Familiarity with modern support tools and workflows, including ticketing systems
• Ability to thrive in a fast-paced, evolving startup environment
• Preferred experience in SaaS, restaurant technology, or high-volume customer environments