Technical Support Specialist

Job Summary

A company is looking for a Technical Support Representative - Enterprise & Desktop.

Key Responsibilities

• Troubleshoot software, connectivity, and hardware issues for customers via phone and email
• Resolve escalated support tickets from the Tier 1 support team
• Assist the Tier 1 support team by providing guidance to resolve tickets without escalation

Required Qualifications

• Minimum 3 years of experience in a technical support role, with at least 1 year providing remote support via phone
• Minimum 3 years providing support for Windows, Mac, Bluetooth, wireless, and USB products
• Minimum 2 years providing support for software used with hardware
• Experience providing support for IT/office users
• Fluent (written and spoken) in English and [adjust language by region]