Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist to serve as the primary point of contact for customers, addressing inquiries and resolving technical issues.

Key Responsibilities

• Address customer inquiries and resolve complex technical issues
• Ensure a positive customer experience by providing timely and accurate solutions
• Collaborate with team members and departments to enhance service delivery

Required Qualifications

• 2+ years of technical support experience
• Experience with bug/incident investigation and root cause analysis using relational databases like PostgreSQL
• Ability to write basic SQL commands
• Familiarity with browser console technologies such as Chrome dev tools
• Experience with Zendesk is preferred