Technical Support Specialist

Job Summary

A company is looking for a Technical Support Agent to assist distributors with technical issues and ensure effective support.

Key Responsibilities

• Respond to customer inquiries via live chat and email, maintaining a 1-minute average first response time
• Troubleshoot product and integration issues, escalating when necessary to Support Engineers or Product
• Collaborate with CSMs and the Solutions team to ensure smooth onboarding and post-launch support

Required Qualifications

• 1-3 years of experience in technical support for a SaaS product
• Experience using tools like Postman, Zendesk, or FullStory for issue diagnosis
• Ability to translate complex topics for non-technical users
• Highly organized and proactive in a fast-moving startup environment
• Experience supporting non-technical customers in industrial, logistics, or distribution contexts is a plus