Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist to provide remote assistance and support to customers in the automotive parts and repair industry.

Key Responsibilities

• Serves as the first point of contact for customers seeking technical assistance over the phone or email
• Performs remote troubleshooting through diagnostic techniques and pertinent questions
• Directs unresolved issues through the escalation process, including providing status updates to customers

Required Qualifications

• High school diploma or GED
• Minimum of one (1) year of experience in computer information systems or technical support
• Moderate experience with Microsoft Outlook and Excel
• Comfort working with computers, including remote access and product troubleshooting
• Ability to input customer information into a CRM system