Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist to provide technical support to users in a call center environment.

Key Responsibilities

• Provide application support through remote access tools to resolve internal end user issues
• Monitor and respond quickly and effectively to calls or chats received at the Service Desk
• Utilize Service Now as the ticketing tool to track and escalate tickets for end users

Required Qualifications

• Experience in application support and remote troubleshooting
• Familiarity with software such as Jira, ServiceNow, and Okta
• Ability to interact with end users via soft phone or chat modules
• Experience in onboarding and training new agents
• Willingness to perform other tasks as needed by the Service Desk Managers