Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist to join their team.

Key Responsibilities

• Serve as the first point of contact for technical support communications, providing timely assistance and troubleshooting
• Diagnose and resolve complex customer issues, escalating when necessary
• Provide guidance on product setup, feature usage, and integration to ensure successful implementation

Required Qualifications

• 3+ years of customer-facing work experience across email, live chat, and video channels
• Experience using Zendesk
• Proven ability to explain technical concepts to both technical and non-technical stakeholders
• A passion for learning and sharing knowledge with others
• Applicants must be legally eligible to work in Canada