Technical Support Specialist

Job Summary

A company is looking for a Scaled Support Specialist who combines technical troubleshooting with exceptional communication skills.

Key Responsibilities

• Diagnose and resolve complex technical issues related to the API across multiple LLM providers
• Communicate effectively with developers, translating technical issues into understandable explanations
• Conduct self-directed research to stay updated on the LLM ecosystem and improve the developer experience

Required Qualifications

• 2+ years in a technical support or developer support role, preferably with API products
• Exceptional troubleshooting instincts and strong API fluency
• Proficiency in at least one scripting language (Python or JavaScript/TypeScript)
• Comfort with ambiguity and a genuine passion for AI and LLMs