Technical Support Specialist

Location: Remote

Compensation: To Be Discussed

Reviewed: Mon, Mar 09, 2026

This job expires in: 30 days

Job Category: Customer Service

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Some College

Job Summary

A company is looking for a SR Tech Service Desk professional.

Key Responsibilities

Provides Tier 1 and Tier 2 support for hardware, software, and network issues
Identifies root causes of problems and escalates complex issues as needed
Supports L1 and L2 agents with ongoing queries related to client incidents

Required Qualifications

High School Diploma or GED required
Technical certification or Associate Degree may be required
2-4 years of experience in a relevant area
Eligibility for access to export-controlled commodities and technology

COMPLETE JOB DESCRIPTION

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