Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist to assist clients with technical issues related to APIs and system integrations.

Key Responsibilities

• Serve as the primary point of contact for technical issues via phone, email, and chat
• Diagnose and resolve technical issues through troubleshooting and provide practical advice
• Write and maintain API & Integration documentation and contribute to support documentation

Required Qualifications

• 2-3 years of experience in a similar role, preferably in a SaaS environment
• Experience working with APIs and configuring integrations between platforms
• Ability to balance multiple competing priorities in a fast-paced environment
• Technical aptitude to understand new software and customer needs
• Familiarity with web applications, REST APIs, JSON, and XML payloads