Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist to join their Revenue Operations Team.

Key Responsibilities

• Educate current and prospective customers about the MoveDocs platform and assist with troubleshooting
• Collaborate with team members to provide excellent customer service and escalate issues as needed
• Create training materials and compile FAQs or troubleshooting guides based on common customer inquiries

Required Qualifications

• Minimum of 1 year of experience in a support role within a healthcare, legal, or IT environment
• Solid desktop skills, including word processing and spreadsheet development
• Ability to work independently and manage multiple tasks simultaneously
• Background in healthcare system workflow or personal injury case management is a plus
• Must be comfortable working a scheduled 8-hour shift within the hours of 7:00 a.m. to 7:00 p.m. CST