Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist to provide exceptional support to clients and assist with technical issues.

Key Responsibilities

• Provide outstanding support to clients, enhancing their experience significantly
• Prepare and maintain hardware for customers while keeping documentation accurate and up-to-date
• Collaborate with team members to meet client needs and deliver operational commitments

Required Qualifications

• 1-3 years of experience as a Desktop Support Specialist or in a similar role
• Preferred experience working for a Managed Service Provider (MSP)
• Willingness to participate in an on-call rotation and provide after-hours support
• Legal authorization to work in the United States without sponsorship
• Familiarity with server management, networking, and user support tasks