Technical Support Specialist

Job is Expired

Location: Remote

Compensation: To Be Discussed

Reviewed: Wed, Mar 11, 2026

Job Category: Information Technology

Weekly Hours: Part Time

Employer Type: Employer

Career Level: Experienced, Senior Level

Education Level: Some College, Masters

Job Summary

A company is looking for a Technical Support Product Specialist (Voice).

Key Responsibilities

Resolve technical issues via phone calls and web-based support requests from end users
Document new support issues and report trends to senior engineers
Maintain Key Performance Indicator metrics while ensuring customer satisfaction

Required Qualifications

1+ years of experience in a high-volume call center technical support role
Advanced networking skills related to VoIP routing/hardware and UCaaS/CCaaS products
In-depth knowledge of Number Porting processes
Self-starter with the ability to work independently and proactively
Commitment to resolving client issues on the first call

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

Company Company Name

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Website

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