Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist to resolve complex technical issues and support clients with integrations.

Key Responsibilities

• Serve as the primary point of contact for technical issues via various communication channels
• Diagnose and resolve technical issues through effective troubleshooting
• Maintain accurate records of technical issues and contribute to support documentation

Required Qualifications

• 2-3 years of experience in a similar role, preferably in a SaaS environment
• Experience working with APIs and configuring integrations between platforms
• Ability to balance multiple priorities in a fast-paced environment
• Technical aptitude to understand new software and customer needs
• Understanding of web applications, REST APIs, JSON, and XML payloads