Technical Support Specialist

Job Summary

A company is looking for a Support Specialist I to provide technical support and customer service.

Key Responsibilities

• Respond to inbound and outbound calls for technical support and workflow inquiries
• Document inquiries and follow up on resolutions in CRM systems
• Maintain technical proficiency and meet department performance metrics

Required Qualifications

• High School Diploma or Equivalent
• 1 year of customer service experience
• 1 year of experience with customer relationship management or similar systems
• 2 years of experience with Microsoft Operating Systems and Platforms
• Associate's Degree or technical certifications preferred