Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist to troubleshoot and resolve issues across business applications, networking, and hardware.

Key Responsibilities

• Provide customer support via calls, chat, and email, resolving software and hardware issues
• Create and maintain documentation, including knowledge base articles and support case records
• Mentor junior staff and participate in on-call rotation for 24/7 IT support

Required Qualifications

• 2-4 years of experience in IT customer support, particularly with applications
• Experience with applications such as Primavera, Autodesk, ESRI, or equivalent tools
• Knowledge of Windows Operating systems, including Server 2016 & 2019
• Bachelor's degree in Computer Science or related field preferred
• Ability to work fully remote and participate in weekend on-call rotation