Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist responsible for providing technical assistance and support to customers.

Key Responsibilities

• Provide technical assistance by responding to user inquiries and troubleshooting issues
• Handle customer inquiries and manage case backlog while ensuring timely follow-up
• Document support interactions and escalate complex cases as needed

Required Qualifications

• High School Diploma or equivalent certificate
• Two (2) years of technical support and customer-facing experience
• Proficient troubleshooting experience in Linux and Windows environments