Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist to support NOAA.

Key Responsibilities

• Provide first-line IT incident and problem management support for end users, troubleshooting FMDS
• Manage, track, and resolve support tickets using the ServiceNow ticketing system
• Create and update technical documentation, troubleshooting guides, and training materials as needed

Required Qualifications

• Strong technical troubleshooting skills with experience in IT support environments
• BS/BA degree with 8 years of demonstrated experience
• Understanding of project management and familiarity with business analysis methodologies
• Experience in gathering and analyzing requirements and documenting business processes
• General understanding of finance and financial concepts is desirable but not required