Technical Support Specialist

Job Summary

A company is looking for a Technical Customer Support Specialist.

Key Responsibilities

• Serve as a dedicated technical support partner for AI organizations running model training and evaluation projects
• Deliver exceptional support to strategic AI accounts, ensuring timely resolution of complex queries
• Act as a bridge between AI customers and internal teams, facilitating effective communication and issue resolution

Required Qualifications

• Experience supporting AI/ML-focused organizations, particularly in model training or data annotation
• Understanding of AI development workflows, including supervised fine-tuning and dataset curation
• Strong API troubleshooting skills with familiarity in integration debugging
• Experience using observability and data tools to diagnose technical issues
• Ability to write and maintain technical documentation for APIs or integrations