Technical Support Specialist

Job Summary

A company is looking for a Support Specialist.

Key Responsibilities

• Serve as the first line of support for customers using the Survey and Data Cloud products, assisting with troubleshooting
• Assist with survey setup, delivery, and analysis to gather meaningful feedback from engineering teams
• Investigate and resolve unexpected product behaviors, escalating issues to Engineering or Product as necessary

Qualifications

• 0-2+ years of customer-facing technical support or solutions engineering experience
• Familiarity with engineering tools like GitHub, Jira, Azure DevOps, GitLab, etc
• Understanding of APIs and system integrations via webhooks or tokens
• Comfort in troubleshooting and explaining technical concepts to various users
• Familiarity with authentication concepts such as OAuth, SAML, and token-based authentication