Technical Support Specialist

Job Summary

A company is looking for a Client Technical Support Agent.

Key Responsibilities

• Troubleshoot product and technical issues
• Manage client issues in CRM (Salesforce) and escalate complex issues
• Educate customers on products and services while monitoring system status

Required Qualifications

• Bachelor's degree preferred or equivalent experience
• Minimum 2 years experience in Healthcare IT, Support, or SaaS
• Strong prioritization and planning skills
• Ability to remain calm under pressure and handle unexpected situations
• Outstanding customer service attitude and relationship-building skills